ChatArm Features
Your Complete AI Chatbot Solution
At ChatArm, we offer a powerful and flexible AI chatbot platform designed to elevate your customer engagement and streamline business operations. Our AI-powered chatbot empowers you to deliver personalized, real-time customer interactions that drive results. Whether you need to manage lead qualification, provide 24/7 support, or automate scheduling, ChatArm has the tools and flexibility you need to succeed.
Here’s a comprehensive look at ChatArm’s key features:
Lead Generation
Turn Conversations Into Conversions
Our advanced lead generation system makes it easier than ever to capture, qualify, and manage leads—all in real time.
- Lead Qualification: Automatically determine the value of each prospect using customizable rules. ChatArm identifies high-intent leads by analyzing conversation behavior and predefined business criteria.
- Conversation Context: Gain full visibility into each lead’s journey. Our bots remember past interactions, offering personalized experiences and smarter follow-ups.
- Lead Generation Notification: Get notified instantly when a new lead is captured or when a qualified lead is ready for follow-up. Alerts can be customized by team or lead status.
- Automated & Manual Leads Report:
Access real-time dashboards and downloadable reports with both AI-generated and manually reviewed leads, helping your team prioritize efficiently.
- Lead Source: Track how many leads come from the chatbot versus the popup form when outside chat hours, based on your set availability window, so you can understand which source drives more engagement.
- Lead Dispute System: Manage lead quality with confidence. If a lead doesn’t meet your criteria, submit it for review through our transparent dispute resolution feature.
- Lead Generation Criteria: Customize how leads are filtered based on user behavior, With ChatArm, a user must provide a name and phone number. You can also collect extra info like email and ZIP code to improve your lead generation accuracy and segmentation.
- Lead Transparency:
All qualification decisions are logged and explained, so your team always knows why a lead was marked as qualified or not.
Automated Customer Support
24/7 AI-Powered Support That Feels Human
Deliver instant, accurate, and multilingual responses that keep your customers happy without burning out your support team.
- AI Training: Train ChatArm using your website content and uploaded documents like knowledge bases, FAQs, and custom scripts to ensure it understands your services and responds accurately.
- Instant Response: Answer customer questions immediately, reducing wait times and improving satisfaction with 24/7 customer support, no matter the time of day.
- Conversation Notification: Get real-time alerts with detailed chat transcripts and conversation data, so your team stays informed about critical issues, escalations, or opportunities, even without manual interference.
- Consistent and Accurate Support: Eliminate human error and offer consistent messaging with AI that sticks to your brand tone and service standards.
- Reporting: Monitor key metrics like total conversations, total leads, billable vs. non-billable leads, conversion rates, best & worst performing agents, top lead-generating hours, and device analytics to evaluate your chatbot’s performance and lead quality.
- Active Hours: Control when the chatbot is active vs. when to route to a live agent, perfect for businesses that want hybrid automation.
- Multi Language: Support your global audience with multi-language capabilities and automatic language detection.
- Proactive Support:
Engage website visitors automatically based on behavior ike time on page or exit intent to boost conversions and satisfaction.
Scheduling & Appointment Setting
Book Meetings Without the Back-and-Forth
Simplify your booking process with ChatArm’s integrated scheduling tools that streamline appointments and boost customer satisfaction.
- Slot Availability: Let users view and book real-time available time slots based on your defined schedule and availability.
- Multi Calendar Integration: Sync with Google Calendar and Outlook to keep all your appointments organized in one place.
- Conversational Scheduling: Make it feel human. ChatArm guides users through booking in a natural, chat-based flow that feels more like texting than filling out a form.
- Customizable Calendar Setting: Tailor your scheduling rules, set meeting lengths, buffers, max appointments per day, and more to fully control your scheduling & appointment experience..
Advanced Call Analytics
Data-Driven Insights From Every Call
With ChatArm’s Advanced Call Analytics, you gain full visibility into customer interactions, allowing you to improve efficiency, boost conversions, and enhance customer satisfaction—all without added manual effort.
- Call Logs: Track all inbound support calls with details like caller info, call start and end times, conversation summary, and the service requested, so you always have a clear view of customer interactions.
- Call Recording: Access and playback high-quality audio recordings for training, compliance, or quality assurance.
- Call Transcripts: Every call is transcribed using AI for easy search, documentation, and review.
- Call Sentiment: Understand caller emotions and intent through sentiment analysis, perfect for identifying urgent needs or high-converting opportunities.
- Customized Reports: Build reports that show exactly what you want to track from call volume and outcomes to agent performance, all backed by advanced call analytics capabilities.
- Call Lead Qualification: Just like chat, voice calls are analyzed for lead quality, and flagged accordingly for your sales team to follow up.
Analytics & Insights
Harness the power of data to optimize your chatbot and customer interactions with ChatArm’s comprehensive analytics tools.
- Performance Dashboards: Monitor your chatbot’s performance through detailed analytics dashboards. From lead qualification to customer satisfaction, you’ll have access to key metrics that show you exactly how the chatbot is benefiting your business. Easily track conversion rates, engagement levels, and other KPIs to understand the ROI of your AI-driven solutions.
- Customer Behavior Insights: Get a deeper understanding of your customers with behavior tracking powered by analytics & insights. ChatArm collects and analyzes data on how customers interact with your chatbot, allowing you to refine your communication strategies. This helps you better anticipate their needs, improving overall user experience and enhancing customer retention.
- Continuous Improvement: ChatArm doesn’t just work out of the box, it learns and adapts over time. The AI continuously refines its interactions based on performance data, becoming more effective the longer it’s in use. This ensures that your chatbot remains up-to-date, relevant, and aligned with your business goals.
These powerful features make ChatArm the ultimate AI solution for lead qualification, customer support, appointment setting, and data-driven decision-making. By integrating advanced AI technology with real-time insights, ChatArm helps your business stay competitive, efficient, and customer-focused.
Get Started with ChatArm Today
Whether you’re looking to automate customer support, generate more leads, or simplify appointment scheduling, ChatArm has the tools you need to succeed. Our feature-rich platform is designed to grow with your business, offering scalable solutions that adapt to your unique needs.
Start a free trial today and see how ChatArm can transform the way you interact with customers.
